To All of Our RelaxSation Clients and Friends,

Our superior massage therapy and range of skilled nail services, as well as waxing, remain our cornerstones and have attracted our clientele in Boston and well beyond. Many regulars continue to visit us from locations outside of Boston, and we are appreciative that they, as well as our loyal clients in the city, understand that customer satisfaction remains our primary goal.

As always, our commitment to bring Boston the absolute best in premium therapeutic massage and nail services and to scrutinize all client feedback remains steadfast. As has been the case now for 13 years, we strive to be the first choice in Boston for spa pampering and superb service. We are fortunate that our determination to excel has led to our niche as one of Boston’s highest-rated spas, with hundreds of laudatory customer reviews on Google (743 reviews, 4.8 out of 5 rating) and ClassPass (894 reviews, 4.8 out of 5 rating).

From the moment we opened 13 years ago, three Golden Rules have shaped the experience we offer to all of our clients:

1. Commitment to ensuring that each and every client’s experience meets the highest standards and that we always provide quality services at a reasonable price.
2. Teamwork that means our staff–every one of them experienced and licensed – has a shared purpose: our clients’ complete satisfaction with our therapeutic massage, nail, and waxing services.
3. Presentation of all the newest techniques and practices in massage therapy, as well as using the highest-quality polishes, gels, and tools for our nail clients.

Our passion for our clients’ satisfaction drives everything we do at RelaxSation. As our massage therapists, nail technicians, and managerial staff work to maintain customer loyalty, we want everyone who comes through our door to enjoy his or her visit every bit as much as we love working here. That tenet is the basis for our weekly staff meetings during which we discuss ways to further enhance all of our clients’ experiences at RelaxSation, whether someone is a long-term regular or first-time walk-in.

Experience is another building block of our spa. Many among our staff have worked for 9 years or longer at RelaxSation.

The adage that in many ways, the more things change, the more they stay the same is especially apt in respect to the wide and memorable range of clients we continue to meet. They stroll in here from Downtown financial, legal, and medical offices. Thanks to the relationships we’ve cultivated with other local businesses, many of our clients come to RelaxSation following hair and yoga appointments in the area. Now, whenever any of our employees go outside in their uniforms, people stop them to say they go to RelaxSation, which has become a fixture on the local landscape.

Word of mouth is crucial to the success of our establishment. Many times, we’ve had new clients from Macy’s and other Downtown business who tell us that people they work with tell them to try RelaxSation. It’s a high compliment that we’ve achieved brand recognition, and a further point of pride that most of our regular massage clients request 90-minute to 2-hour appointments. To accommodate massage clients, RelaxSation features 7 massage tables in our 2,200-square-foot space. We can arrange for special parties of 7 at the same time if requested in advance.

Over the years, we’ve had many women visit us for nail services, try our massage, and return with their husbands or boyfriends to sample our therapeutic massage. They have become regular clients. When some of our frequent clients have moved to other spots in the U.S. or the globe, they always visit us when back in Boston for business or personal travel. During Boston Marathon week, runners from all over return to RelaxSation. Similarly, many parents who know and trust our services firsthand book appointments at RelaxSation for their college-student sons and daughters.

College faculty and students alike visit us, and we’ve had the pleasure and privilege to cater to guests and travelers from the Hyatt, the Omni Parker House, the Omni Seaport, Club Quarters, the Intercontinental, and other top hotels. We’ve earned the loyalty and friendship of television anchors and reporters, as well as professional athletes and residents of the Millennium, the new Millennium Residences at 240 Devonshire, the Seaport, the Ritz Carlton, the Province House, the Radian, and other Downtown Boston residential buildings. Through word of mouth, our online ratings, and hotel concierges, we draw many clients from the Boston Convention Center’s conferences and events.

Our gratitude to the many clients who have discovered us as walk-ins or through word of mouth is unabated. It’s fun to meet and serve the many singers, dancers, and musicians from touring Broadway musicals. Hosting companies' events, birthday celebrations, corporate promotions, anniversaries, college reunions, and pre-wedding parties has been gratifying for our team. We’ve also worked with medical, legal, and business conventions to provide our services to professionals attending these events in Boston.

Along with the honor it is to meet all of our clients whether regular or walk-ins, we have the privilege of giving back to the community. The RelaxSation team regularly volunteers at the Boston Rescue Mission for the Homeless.

From the moment we greeted our very first clients, we’ve professed that regardless of how much we’ve earned and retained people’s trust and loyalty, we’re always open to all suggestions and advice that our clients offer. Your commentary is essential to making RelaxSation the first choice among Boston spas. As we mark our milestone 13th anniversary, our commitment to our clients is non-negotiable!

Thank you for choosing RelaxSation. Most of all, thank you for your unwavering loyalty, support, and friendship. Here’s to the next 13 years!

Winnie

Executive Manager, RelaxSation Corp.