In late 2012, when we first opened our doors, we had our fingers crossed that our staff and our approach—high-end services, professionalism, and friendliness—would ensure success. That success, however, has relied on our valued clients. There is literally no way to fully evince our gratitude except to continue delivering the same excellence that has proven RelaxSation Massage Therapy & Nails’s foundation for 12 years.

Our clients’ patronage, which has kept us going even though Boston businesses have yet to return to anywhere near pre-COVID levels, has allowed us to provide superior massage therapy and stellar nail services, as well as waxing; our clientele is the reason we have proven able to survive where so many others had to close for good. Many regulars continue to visit us from locations outside of Boston, and we are appreciative that they, as well as our loyal clients in the city, understood—and understand—that customer satisfaction remains our primary goal.

We go far beyond city and state guidelines and mandates to ensure maximum safety for all clients and all of our employees:

• We clean and disinfect each nail station and massage table and room before and after each use.
• We use the strongest sanitizers and UV wands to maintain maximum safety. We have our own medical-grade disinfectant, and the spa is professionally cleaned every night.
• We have stand-up sanitizer dispensers throughout the spa.
• We have our own on-site laundry service for maximum cleanliness and sanitation.
• We continue to use a large, hospital-grade ventilation system with state-of-the-art Hepa Filters, covering the entire spa and exceeding all requirements for the safest available spa ventilation. Additionally, we have individual Hepa units in every room.

As always, our commitment to bring Boston the very best in premium therapeutic massage and nail services and to scrutinize all of client feedback remains steadfast. As has been the case now for 12 years, we want to be the first choice in Boston for spa pampering and superb service. We are fortunate that our determination to excel has led to our niche as one of Boston’s highest-rated spas, with numerous laudatory customer reviews on Google (518 reviews, 4.7 out of 5 rating)

From the moment we opened 12 years ago, three Golden Rules have shaped the experience we offer to all of our clients:

1. We’re committed to making sure that each and every client’s experience meets the highest standards and that we always provide quality services at a reasonable price.
2. We’re all about teamwork. Our staff–every one of them experienced and licensed – has a shared purpose: our clients’ complete satisfaction with our therapeutic massage, nail, and waxing services.
3. We’re up to date with all the newest techniques and practices in massage therapy, as well as using the highest-quality polishes, gels, and tools for our nail clients.

One thing at RelaxSation Massage Therapy & Nails has never changed over the years—our passion for our clients’ satisfaction drives everything we do here. As our massage therapists, nail technicians, and managerial staff strive to maintain customer loyalty, we want everyone who comes through our door to enjoy his or her visit every bit as much as we love working here. That tenet is the basis for our weekly staff meetings during which we discuss ways to further enhance all of our clients’ experiences at RelaxSation Massage Therapy & Nails, whether someone is along-term regular or first-time walk-in.

Experience is another building block of our spa. All of our staff have worked for 8 years or longer at RelaxSation Massage Therapy & Nails and have not only developed their own regular clientele, but also have also cultivated genuine friendships that range in topics from family experiences and travel tales to upcoming weddings and other milestone events.

We have embraced the adage that in many ways, the more things change, the more they stay the same. This saying is especially apt in respect to the wide and memorable range of clients we continue to meet. They stroll in here from Downtown financial, legal, and medical offices. Thanks to the relationships we’ve cultivated with other local businesses, many of our clients come to RelaxSation Massage Therapy & Nails following hair and yoga appointments in the area. Now, whenever any of our employees go outside in their uniforms, people stop them to say they go to RelaxSation Massage Therapy & Nails, too. RelaxSation Massage Therapy & Nails has become a fixture on the local landscape.

Word of mouth is crucial to the success of our establishment. Many times, we’ve had new clients from Macy’s and other Downtown business who tell us that people they work with tell them to try RelaxSation Massage Therapy & Nails. It’s a high compliment that we’ve achieved brand recognition, and a further point of pride that most of our regular massage clients request 90-minute to 2-hour appointments.

Over the years, we’ve had numerous women visit us for nail services, try our massage, and return with their husbands or boyfriends to sample our therapeutic massage. They have become regular clients. When some of our frequent clients have moved to other spots in the U.S. or the globe, they always visit us when back in Boston for business or personal travel. During Boston Marathon week, runners from all over return to RelaxSation Massage Therapy & Nails annually. Many parents who know and trust our services firsthand book appointments at RelaxSation Massage Therapy & Nails for their college-student sons and daughters.

College faculty and students alike visit us, and we’ve had the pleasure and privilege to cater to guests and travelers from the Hyatt, the Omni Parker House, Club Quarters, the Intercontinental, and other top hotels. We’ve earned the loyalty and friendship of television anchors and reporters, as well as residents of the Millennium, the new Millennium Residences at 240 Devonshire, the Seaport, the Ritz Carlton, the Province House, the Radian, and other Downtown Boston residential buildings.

We’re so grateful to the many clients who have discovered us as walk-ins or through word of mouth. It’s fun to meet and serve the many singers, dancers, and musicians from touring Broadway musicals. Hosting companies' events, birthday celebrations, corporate promotions, anniversaries, college reunions, and pre-wedding parties has been gratifying for our team. We’ve also worked with medical, legal, and business conferences to provide our services to professionals attending these events in Boston.

Along with the honor it is to meet all of our clients, new regular or walk-ins, we have the privilege if giving back to the community. That’s why the RelaxSation Massage Therapy & Nails team regularly volunteers at the Boston Rescue Mission for the Homeless.

In the 12 years since our start, we profess that regardless of how well we’ve done to earn and retain customers’ trust and loyalty, we’re always open to any and all suggestions and advice that our clients, offer. People’s commentary is essential to making RelaxSation Massage Therapy & Nails the first choice among Boston spas. As we mark our milestone 12th anniversary, our commitment to our clients is non-negotiable!

Thank you for choosing RelaxSation Massage Therapy & Nails. Most of all, thank you for your unwavering loyalty, support, and friendship. Here’s to the next 12 years!