At RelaxSation, we’ve reached a genuine milestone—our 10th Anniversary. This would not have been possible without your unflagging loyalty and support. Even when the onslaught of Covid-19 turned Downtown Boston into a ghost town and so many small businesses were forced to shut down permanently, our belief that you, our clients, would return when restrictions eased. Our conviction proved well founded. Thanks to you, we can proudly commemorate a decade serving you.
When we first opened our door at RelaxSation, in late 2012, we took the chance that our staff and our approach would ensure good fortune. You, our valued clients, have helped us through the lingering onslaught of the pandemic, and there is simply no way to fully evince our gratitude except to deliver the same high-end services, professionalism, and friendliness that have proven RelaxSation’s cornerstones for a decade.
Your patronage has kept us going even thoughBoston businesses have yet to return to anywhere near pre-COVID levels.Coupled with our determination to continue delivering superior massage therapy and stellar nail services, as well as waxing, it is the reason we have proven able to survive where so many others had to close for good. Many of you continue to visit us from locations outside of Boston, and we are appreciative that you, as well as our clients in the city, understood—and understand—that your satisfaction remains our primary goal.
We still respond to the pandemic by going far beyond city and state guidelines and mandates to ensure maximum safety for all of you and all of our employees:
- Temperature checks of everyemployee throughout the day.
- All employees are masked.
- We clean and disinfect each nail station and massage table and room before and after each use.
- We use the strongest sanitizers and UV wands to maintain maximum safety. We have our own medical-grade disinfectant, and the spa is professionally cleaned every night.
- We have stand-up sanitizer dispensers throughout the spa.
- We have our own on-site laundry service for maximum cleanliness and sanitation.
- We continue to use a large, hospital-grade ventilation system with state-of-the-art Hepa Filters, covering the entire spa and exceeding all requirements for the safest available spa ventilation. Additionally, we have individual Hepa units in every room.
One thing that is and will be unchanged over the past 10 years is our commitment to bring you the very best in premium therapeutic massage and nail services and to scrutinize all of your feedback. Our steadfast mission is to render you the highest-quality service possible.As has been the case throughout the past decade, we want to be your first choice in Boston for spa pampering and superb service. We are fortunate that our determination to excel has led to our niche as one of Boston’s Three Best-Rated Massage Therapy spas (www.threebestrated.com) and numerous laudatory customer reviews on Google (446 reviews, 4.7 out of 5 rating)
Then and now, three Golden Rules have shaped the experience we offer to all of our clients:
- We’re committed to making sure that each and every client’s experience meets the highest standards and that we always provide quality services at a reasonable price.
- We’re all about teamwork. Our staff–every one of them experienced and licensed – has a shared purpose: our clients’ complete satisfaction with our therapeutic massage, nail, and waxing services.
- We’re up to date with all the newest techniques and practices in massage therapy, as well as using the highest-quality polishes, gels, and tools for our nail clients.
Above all, our passion for our clients’ satisfaction remains the foundation of everything we do at RelaxSation. Our massage therapists, nail technicians, and managerial staff has assiduously strived to earn and retain your loyalty. Our goal is for you to enjoy coming to RelaxSation every bit as much as we love working here for you. That is why we hold weekly staff meetings to discuss ways in which we can further enhance all of our clients’ experiences here, whether clients are long-term regulars or first-time walk-ins.
All of our staff have worked for 5 years or longer at RelaxSation and have not only developed their own regular clientele, but have also forged genuine friendships with them, clients, therapists, and technicians alike sharing family experiences and everything from travel tales to upcoming weddings and other events.
We have embraced the adage that in many ways, the more things change, the more they stay the same. This saying is especially apt in respect to the wide and memorable range of clients we continue to meet. They stroll in here from Downtown financial, legal, and medical offices. Thanks to the relationships we’ve cultivated with other local businesses, many of our clients come to RelaxSation following hair and yoga appointments in the area. Now, whenever any of our employees go outside in their uniforms, people stop them to say they go to RelaxSation, too. RelaxSation has become a fixture on the local landscape.
Word of mouth is crucial to the success of our establishment. Many times we’ve had new clients from Macy’s and other Downtown business who tell us that people they work with tell them to try RelaxSation. It’s a high compliment that we’ve achieved brand recognition, and a further point of pride that most of our regular massage clients request 90-minute to 2-hour appointments. Again, that’s because of you.
Over the years, we’ve had numerous women visit us for nail services, try our massage, and return with their husbands or boyfriends to sample our therapeutic massage. They have become regular clients. When some of our regular clients have moved to other spots in the U.S. or the globe, they always visit us when back in Boston for business or personal travel. During Boston Marathon week, runners from all over return to RelaxSation annually. Many parents who know and trust our services firsthand book appointments at RelaxSation for their college-student sons and daughters.
College faculty and students alike visit us, and we’ve had the pleasure and privilege to cater to guests and travelers from the Hyatt, the Omni Parker House, Club Quarters, the Intercontinental, and other top hotels. We’ve earned the loyalty and friendship of television anchors and reporters, as well as residents of the Millennium, the Ritz Carlton, the Province House, the Radian, and other Downtown Boston buildings.
We’re so grateful to the many clients who have discovered us as walk-ins or through word of mouth. It’s fun to meet and serve the many singers, dancers, and musicians from touring Broadway musicals. Hosting companies' events, birthday celebrations, corporate promotions, anniversaries, college reunions, and pre-wedding parties has been gratifying for our team. We’ve also worked with medical, legal, and business conferences to provide our services to professionals attending these events in Boston.
Along with the honor it is to meet all of our clients, new regular or walk-ins, we have the privilege if giving back to the community. That’s why the RelaxSation team regularly volunteers at the Boston Rescue Mission for the Homeless.
In the 10years since our start, we steadfastly profess that regardless of how well we’ve done to earn and retain your trust and your loyalty, we’re always open to any and all suggestions and advice that you, our clients, offer. Your commentary is essential to making RelaxSation your first choice among Boston spas.As we mark our milestone 10th anniversary, our commitment to you is non-negotiable. Not even the pandemic altered that!
Thank you for choosing RelaxSation. Most of all, thank you for your unwavering loyalty, support, and friendship. Here’s to the next 10 years!
Winnie & the Entire RelaxSation Staff